Versand

Last updated: August 22, 2026

Thank you for shopping with LumaLoop. This Shipping Policy explains how we process and deliver orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is approved. Business days are Monday through Friday and exclude U.S. federal holidays.

After your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking information to begin updating.

Shipping Within the United States

LumaLoop currently offers the following estimated shipping options for orders delivered within the United States:

Delivery estimates begin after order processing and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

International Shipping

We offer international shipping to select countries. International economy delivery is estimated at 5–8 business days after processing, where available. Additional express and carrier-calculated options may appear at checkout based on your destination.

International delivery times may vary due to customs processing, local carrier operations, and destination-country requirements.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless those charges are explicitly shown as prepaid at checkout.

Shipping Address Accuracy

Please review your shipping address carefully before completing your order. LumaLoop is not responsible for delays, delivery failures, or additional costs caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If you need to change your shipping address, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order is handed to the carrier, delivery is controlled by that carrier. If your tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your local post office, and the carrier.

For packages that appear lost in transit, contact us with your order number and we will help review the issue. We may request that you also submit a claim or inquiry with the shipping carrier.

Contact Us

If you have questions about shipping or your order, contact us:

LumaLoop
2727 Walnut Ave APT 126
Carmichael, CA 95608
United States

Phone: +1 364-723-8827
Email: chiushanshanlee@outlook.com